FAQs

1. WHEN WILL MY ORDER SHIP?

FOR READY ITEMS, ORDERS SHIP WITHIN 1–3 BUSINESS DAYS. FOR PREORDER RELEASES, PRODUCTION TAKES 5–7 BUSINESS DAYS BEFORE DISPATCH. TRACKING WILL BE SENT VIA EMAIL ONCE YOUR ORDER IS ON THE MOVE.

2. HOW CAN I TRACK MY ORDER?

TRACKING DETAILS WILL BE SENT TO YOUR EMAIL ONCE YOUR ORDER SHIPS. STAY ALERT.

3. CAN I CHANGE OR CANCEL MY ORDER?

ORDERS ARE LOCKED ONCE PLACED. FOR PREORDERS, CANCELLATIONS ARE NOT ACCEPTED ONCE THE PRODUCTION WINDOW CLOSES. PLEASE REVIEW CAREFULLY BEFORE CHECKOUT.

4. DO YOU SHIP TO MY COUNTRY?

WE CURRENTLY SHIP IN SELECTED REGIONS ONLY. MORE REGIONS COMING SOON.  

5. WHAT IF MY ORDER ARRIVES DAMAGED OR MISSING?

CONTACT US WITHIN 48 HOURS OF DELIVERY AT HELLO@UNCAGEDCLO.COM, AND WE'LL MAKE IT RIGHT AT NO EXTRA COST.

6. HOW DO I CARE FOR MY UNCAGED. PIECES?

WASH COLD. HANG DRY. BUILT TO LAST — IF YOU TREAT IT RIGHT. EVERY PIECE TELLS A STORY.

7. ARE ALL DROPS LIMITED?

YES. EVERY DROP IS LIMITED. ONCE IT'S GONE, IT'S GONE.

8. DO YOU RESTOCK SOLD-OUT ITEMS?

SOME PIECES NEVER RETURN. OTHERS MIGHT. STAY CLOSE TO THE REBELLION.

9. HOW DO I GET EARLY ACCESS TO DROPS?

FOLLOW US ON INSTAGRAM @UNCAGED.CLO AND STAY CONNECTED. THE FIRST TO MOVE NEVER MISS

10. ARE UNCAGED. PRODUCTS AUTHENTIC?

EVERY PIECE IS ORIGINAL. NO REPLICAS. NO COMPROMISES.

11. CAN I RETURN MY ORDER?

YES. RETURNS ARE ACCEPTED WITHIN 7 DAYS OF DELIVERY FOR ALL MARKETS.

UK CUSTOMERS: YOU HAVE THE RIGHT TO RETURN WITHIN 14 DAYS UNDER THE CONSUMER CONTRACTS REGULATIONS.

ITEMS MUST BE UNUSED, UNWORN, AND IN ORIGINAL PACKAGING WITH TAGS ATTACHED. ONCE APPROVED, YOU CAN CHOOSE BETWEEN:

  • A REPLACEMENT ITEM
  • STORE CREDIT (VALID FOR 12 MONTHS) OR REFUND (BASED ON ELIGIBILITY)

RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY. FOR DAMAGED OR INCORRECT ITEMS, CONTACT US WITHIN 48 HOURS, AND WE'LL MAKE IT RIGHT.

12. DO INTERNATIONAL ORDERS HAVE CUSTOMS FEES?

ORDERS TO THE US AND UK MAY BE SUBJECT TO IMPORT DUTIES OR CUSTOMS TAXES UPON ARRIVAL. THESE ARE THE CUSTOMER'S RESPONSIBILITY. WE RECOMMEND CHECKING YOUR LOCAL CUSTOMS REGULATIONS BEFORE ORDERING.

13. HOW DO I CONNECT WITH THE REBELLION?

INSTAGRAM. DROPS. MOVEMENT. FOLLOW @UNCAGED.CLO AND STAY LOCKED IN.