Shipping policy

WELCOME TO UNCAGED.

YOUR ORDER ISN'T JUST CLOTHING — IT'S A SYMBOL OF FREEDOM, CONFIDENCE, AND BOLDNESS.

WE ARE COMMITTED TO DELIVERING YOUR ORDER SAFELY AND EFFICIENTLY. EVERY PACKAGE LEAVES US WITH CARE — BECAUSE WHAT YOU WEAR MATTERS.

Last Updated: August 2026

PROCESSING TIME

FOR PREORDER RELEASES, PRODUCTION BEGINS AFTER THE PREORDER WINDOW CLOSES.

  • ESTIMATED PRODUCTION TIME: 5–7 BUSINESS DAYS
  • ORDERS ARE FULFILLED AND SHIPPED WITHIN 1–3 BUSINESS DAYS AFTER PRODUCTION

WE HANDLE EVERY ORDER WITH CARE BEFORE DISPATCH.

SHIPPING TIME & DELIVERY ESTIMATES

MARKET ESTIMATED DELIVERY
KENYA (EAST AFRICA) 2–5 BUSINESS DAYS AFTER DISPATCH
UNITED STATES 7–14 BUSINESS DAYS AFTER DISPATCH
UNITED KINGDOM 7–14 BUSINESS DAYS AFTER DISPATCH

DELIVERY IS VIA TRUSTED LOCAL AND INTERNATIONAL COURIER SERVICES. YOU'LL RECEIVE A TRACKING NUMBER ONCE YOUR ORDER SHIPS SO YOU CAN FOLLOW YOUR PACKAGE'S JOURNEY.

PLEASE NOTE: THESE ARE ESTIMATES AND NOT GUARANTEES. ACTUAL DELIVERY TIMES MAY VARY BASED ON LOCATION, CUSTOMS, AND COURIER CAPACITY.

SHIPPING COSTS

  • SHIPPING FEES ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION
  • WE AIM TO KEEP SHIPPING FAIR AND TRANSPARENT
  • NO HIDDEN CHARGES AFTER CHECKOUT

CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

FOR CUSTOMERS IN THE UNITED STATES AND UNITED KINGDOM:

  • INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES, IMPORT TAXES, OR HANDLING FEES UPON ARRIVAL IN YOUR COUNTRY
  • THESE CHARGES ARE SET BY YOUR LOCAL CUSTOMS AUTHORITY AND ARE THE CUSTOMER'S RESPONSIBILITY
  • UNCAGED. IS NOT RESPONSIBLE FOR ANY CUSTOMS DELAYS OR ADDITIONAL CHARGES INCURRED

WE RECOMMEND CHECKING YOUR LOCAL CUSTOMS REGULATIONS BEFORE PLACING AN ORDER.

DELAYS

SOMETIMES THINGS HAPPEN BEYOND OUR CONTROL — WEATHER CONDITIONS, COURIER ISSUES, CUSTOMS PROCESSING, OR HIGH ORDER VOLUMES DURING DROPS. IF THIS HAPPENS, DON'T STRESS — WE'LL KEEP YOU UPDATED UNTIL YOUR ORDER IS DELIVERED.

WRONG ADDRESS / DELIVERY ISSUES

PLEASE DOUBLE-CHECK YOUR SHIPPING DETAILS BEFORE PLACING AN ORDER. IF AN INCORRECT ADDRESS CAUSES YOUR PACKAGE TO BOUNCE BACK, WE'LL REACH OUT TO ARRANGE RESHIPMENT. ADDITIONAL SHIPPING FEES MAY APPLY.

LOST OR STOLEN PACKAGES

ONCE AN ORDER HAS BEEN HANDED TO THE COURIER AND MARKED AS SHIPPED:

  • WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES
  • HOWEVER, WE WILL ASSIST IN TRACKING AND RESOLVING ISSUES WHERE POSSIBLE

WE RECOMMEND CONTACTING THE COURIER DIRECTLY WITH YOUR TRACKING NUMBER AS A FIRST STEP. FOR INTERNATIONAL ORDERS, PLEASE ALSO CHECK WITH YOUR LOCAL CUSTOMS OFFICE BEFORE CONTACTING US.

NEED HELP?

IF YOU HAVE ANY ISSUES WITH YOUR SHIPMENT, CONTACT US AT:

EMAIL: HELLO@UNCAGEDCLO.COM INSTAGRAM: @UNCAGED.CLO

PLEASE INCLUDE YOUR ORDER NUMBER SO WE CAN HELP YOU QUICKLY.

WE DON'T RUSH THE PROCESS. WE DELIVER INTENTION — NOT JUST PACKAGES.

UNCAGED. — OWNS THE UNIVERSE.