Privacy policy
WELCOME TO UNCAGED.
YOUR PRIVACY MATTERS. WE RESPECT YOUR DATA, AND WE PROTECT IT.
Effective Date: August 2026
1. INFORMATION WE COLLECT
WHEN YOU INTERACT WITH OUR STORE OR PLACE AN ORDER, WE MAY COLLECT:
- PERSONAL DETAILS SUCH AS YOUR NAME, EMAIL ADDRESS, PHONE NUMBER, AND SHIPPING/BILLING ADDRESS
- PAYMENT INFORMATION (SECURELY PROCESSED BY TRUSTED THIRD-PARTY PAYMENT PROVIDERS)
- DEVICE AND BROWSING DATA (IP ADDRESS, BROWSER TYPE, PAGES VISITED) VIA COOKIES AND ANALYTICS TOOLS
- ORDER HISTORY AND COMMUNICATION RECORDS
2. HOW WE USE YOUR INFORMATION
WE USE YOUR INFORMATION TO:
- PROCESS AND DELIVER YOUR ORDERS
- COMMUNICATE WITH YOU ABOUT YOUR PURCHASES, UPDATES, AND NEW DROPS
- IMPROVE OUR WEBSITE, SERVICES, AND CUSTOMER EXPERIENCE
- DETECT AND PREVENT FRAUD OR UNAUTHORIZED ACTIVITY
- COMPLY WITH LEGAL OBLIGATIONS APPLICABLE IN YOUR COUNTRY
3. DATA PROTECTION
WE TAKE YOUR DATA SERIOUSLY. WE USE SECURE SERVERS, ENCRYPTED CONNECTIONS (SSL), AND TRUSTED PAYMENT GATEWAYS TO KEEP YOUR DATA SAFE. YOUR INFORMATION IS NEVER SHARED, SOLD, OR RENTED TO THIRD PARTIES FOR MARKETING PURPOSES.
WE OPERATE IN COMPLIANCE WITH:
- KENYA: THE DATA PROTECTION ACT, 2019
- UNITED KINGDOM: THE UK GENERAL DATA PROTECTION REGULATION (UK GDPR) AND THE DATA PROTECTION ACT 2018
- UNITED STATES: APPLICABLE STATE PRIVACY LAWS INCLUDING THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) WHERE APPLICABLE
4. LEGAL BASIS FOR PROCESSING (UK & GDPR)
FOR CUSTOMERS IN THE UNITED KINGDOM, WE PROCESS YOUR PERSONAL DATA ON THE FOLLOWING LEGAL BASES:
- CONTRACT: TO FULFILL YOUR ORDER
- LEGITIMATE INTEREST: TO IMPROVE OUR SERVICES AND PREVENT FRAUD
- CONSENT: FOR MARKETING COMMUNICATIONS (WHICH YOU CAN WITHDRAW AT ANY TIME)
5. COOKIES
WE USE COOKIES TO IMPROVE YOUR BROWSING EXPERIENCE AND UNDERSTAND SITE TRAFFIC. YOU CAN DISABLE COOKIES ANYTIME THROUGH YOUR BROWSER SETTINGS. FOR UK/EU VISITORS, NON-ESSENTIAL COOKIES REQUIRE YOUR CONSENT BEFORE BEING ACTIVATED.
6. MARKETING COMMUNICATIONS
BY SUBSCRIBING, YOU AGREE TO RECEIVE UPDATES AND PROMOTIONAL MESSAGES FROM UNCAGED. YOU CAN OPT OUT ANYTIME BY CLICKING "UNSUBSCRIBE" OR REPLYING "STOP." WE WILL NEVER SEND MARKETING COMMUNICATIONS WITHOUT YOUR EXPLICIT CONSENT.
7. THIRD-PARTY SERVICES
WE USE TRUSTED THIRD-PARTY TOOLS TO RUN OUR STORE, INCLUDING:
- SHOPIFY (STORE PLATFORM)
- MOBILE MONEY PROVIDERS (M-PESA, AIRTEL MONEY)
- CARD PAYMENT PROCESSORS
- SHIPPING & LOGISTICS PARTNERS
THESE PARTNERS COLLECT AND USE YOUR DATA ONLY AS NEEDED TO PROVIDE THEIR SERVICES. THEY ARE BOUND BY THEIR OWN PRIVACY POLICIES AND DATA PROTECTION OBLIGATIONS.
8. DATA RETENTION
WE RETAIN YOUR PERSONAL DATA ONLY FOR AS LONG AS NECESSARY TO FULFILL THE PURPOSES OUTLINED IN THIS POLICY, OR AS REQUIRED BY LAW. ORDER DATA IS TYPICALLY RETAINED FOR UP TO 7 YEARS FOR LEGAL AND ACCOUNTING PURPOSES.
9. YOUR RIGHTS
DEPENDING ON YOUR LOCATION, YOU HAVE THE RIGHT TO:
- ACCESS OR UPDATE YOUR PERSONAL INFORMATION
- REQUEST DELETION OF YOUR DATA ("RIGHT TO BE FORGOTTEN")
- WITHDRAW CONSENT FOR MARKETING AT ANY TIME
- REQUEST A COPY OF YOUR DATA IN A PORTABLE FORMAT (UK CUSTOMERS)
- OBJECT TO OR RESTRICT HOW WE PROCESS YOUR DATA (UK CUSTOMERS)
- LODGE A COMPLAINT WITH YOUR LOCAL DATA PROTECTION AUTHORITY
UK CUSTOMERS MAY CONTACT THE INFORMATION COMMISSIONER'S OFFICE (ICO) AT ICO.ORG.UK IF YOU HAVE CONCERNS ABOUT HOW WE HANDLE YOUR DATA.
TO MAKE A REQUEST, CONTACT US AT: HELLO@UNCAGEDCLO.COM
10. INTERNATIONAL DATA TRANSFERS
YOUR DATA MAY BE PROCESSED IN COUNTRIES OUTSIDE YOUR OWN. WHERE THIS OCCURS, WE ENSURE APPROPRIATE SAFEGUARDS ARE IN PLACE IN LINE WITH APPLICABLE DATA PROTECTION LAWS.
11. POLICY UPDATES
WE MAY UPDATE THIS PRIVACY POLICY FROM TIME TO TIME. ANY CHANGES WILL BE POSTED HERE WITH A NEW EFFECTIVE DATE. CONTINUED USE OF UNCAGEDCLO.COM AFTER CHANGES CONSTITUTES ACCEPTANCE OF THE UPDATED POLICY.
THIS POLICY IS GOVERNED UNDER THE LAWS OF KENYA, WITHOUT PREJUDICE TO YOUR STATUTORY RIGHTS UNDER THE LAWS OF YOUR OWN COUNTRY.
WE DON'T JUST BUILD PRODUCTS. WE BUILD TRUST.
YOUR PRIVACY, PROTECTED.
UNCAGED. — OWNS THE UNIVERSE.