Terms of service

WELCOME TO UNCAGED.

BY ACCESSING OR PURCHASING FROM OUR WEBSITE (WWW.UNCAGEDCLO.COM), YOU AGREE TO THE FOLLOWING TERMS OF SERVICE. PLEASE READ THEM CAREFULLY BEFORE USING OUR SITE OR PLACING AN ORDER.

Last Updated: August 2026

1. GENERAL

THIS WEBSITE IS OPERATED BY UNCAGED. THROUGHOUT THE SITE, "WE", "US", AND "OUR" REFER TO UNCAGED.

BY USING OUR SITE OR PURCHASING FROM US, YOU AGREE TO BE BOUND BY THESE TERMS, ALONG WITH ANY POLICIES REFERENCED (INCLUDING OUR RETURNS & PRIVACY POLICIES).

WE RESERVE THE RIGHT TO UPDATE OR MODIFY THESE TERMS AT ANY TIME. CONTINUED USE OF THE SITE AFTER CHANGES ARE POSTED CONSTITUTES YOUR ACCEPTANCE OF THOSE CHANGES.

2. ELIGIBILITY

  • YOU MUST BE AT LEAST 18 YEARS OLD OR HAVE PERMISSION FROM A PARENT/GUARDIAN TO MAKE PURCHASES
  • YOU AGREE NOT TO USE OUR PRODUCTS FOR ANY ILLEGAL OR UNAUTHORIZED PURPOSE
  • WE RESERVE THE RIGHT TO REFUSE SERVICE AT OUR DISCRETION

3. PRODUCTS & AVAILABILITY

  • ALL PRODUCTS ARE SUBJECT TO AVAILABILITY
  • PRICING AND PRODUCT DETAILS MAY CHANGE WITHOUT NOTICE
  • WE AIM TO DISPLAY PRODUCTS ACCURATELY, BUT SLIGHT VARIATIONS IN COLOUR OR FIT MAY OCCUR DUE TO SCREEN SETTINGS OR PRODUCTION TOLERANCES
  • SOME ITEMS ARE LIMITED RELEASES AND MAY NOT BE RESTOCKED

4. ORDERS & PAYMENTS

ALL ORDERS ARE SUBJECT TO ACCEPTANCE AND PRODUCT AVAILABILITY. WE RESERVE THE RIGHT TO CANCEL ANY ORDER FOR ANY REASON, INCLUDING SUSPECTED FRAUD, PRICING ERRORS, OR STOCK ISSUES. YOU WILL BE NOTIFIED AND REFUNDED IN FULL IF YOUR ORDER IS CANCELLED BY US.

PAYMENTS ARE SECURELY PROCESSED THROUGH TRUSTED PROVIDERS INCLUDING:

  • MOBILE MONEY (M-PESA, AIRTEL MONEY) — AVAILABLE FOR EAST AFRICA
  • CARD PAYMENTS (VISA, MASTERCARD) — AVAILABLE GLOBALLY
  • OTHER SECURE ONLINE PAYMENT METHODS AS DISPLAYED AT CHECKOUT

5. SHIPPING & DELIVERY

FOR PREORDER RELEASES:

  • PRODUCTION BEGINS AFTER THE PREORDER WINDOW CLOSES
  • ESTIMATED PRODUCTION TIME: 5–7 BUSINESS DAYS
  • SHIPPING OCCURS WITHIN 1–3 BUSINESS DAYS AFTER PRODUCTION
  • ESTIMATED DELIVERY: 2–3 WEEKS AFTER PREORDER CLOSES

DELIVERY ESTIMATES BY MARKET:

  • KENYA (EAST AFRICA): 2-5 BUSINESS DAYS AFTER DISPATCH
  • UNITED STATES: 7–14 BUSINESS DAYS AFTER DISPATCH
  • UNITED KINGDOM: 7–14 BUSINESS DAYS AFTER DISPATCH

WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY COURIER SERVICES, CUSTOMS PROCESSES, OR INCORRECT SHIPPING DETAILS PROVIDED BY THE CUSTOMER. INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES AND TAXES, WHICH ARE THE CUSTOMER'S RESPONSIBILITY.

6. RETURNS & REFUNDS

  • RETURNS MUST BE REQUESTED WITHIN 7 DAYS OF DELIVERY (14 DAYS FOR UK CUSTOMERS UNDER THE CONSUMER CONTRACTS REGULATIONS)
  • ITEMS MUST BE UNWORN, UNWASHED, AND IN ORIGINAL CONDITION WITH TAGS ATTACHED
  • RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY

FOR FULL DETAILS, REFER TO OUR RETURNS & REFUND POLICY AT UNCAGEDCLO.COM.

7. INTELLECTUAL PROPERTY & TRADEMARKS

THE NAME UNCAGED. THE UNCAGED. LOGO, AND ALL RELATED MARKS, DESIGNS, AND TRADE DRESS ARE TRADEMARKS OF UNCAGED. ALL RIGHTS RESERVED. UNAUTHORIZED USE, REPRODUCTION, OR IMITATION OF ANY UNCAGED. TRADEMARK — INCLUDING THE BRAND NAME, LOGO, OR VISUAL IDENTITY — WITHOUT PRIOR WRITTEN CONSENT IS STRICTLY PROHIBITED AND MAY CONSTITUTE TRADEMARK INFRINGEMENT UNDER APPLICABLE LAW.

ALL OTHER CONTENT ON THIS SITE, INCLUDING TEXT, GRAPHICS, PRODUCT IMAGES, AND COPY, IS THE EXCLUSIVE INTELLECTUAL PROPERTY OF UNCAGED. AND MAY NOT BE COPIED, REPRODUCED, OR DISTRIBUTED WITHOUT EXPRESS WRITTEN PERMISSION.

8. USER CONTENT

IF YOU SUBMIT FEEDBACK, SUGGESTIONS, REVIEWS, OR CREATIVE CONTENT (INCLUDING UGC/PHOTOS) TO US:

  • YOU GRANT US A NON-EXCLUSIVE, ROYALTY-FREE RIGHT TO USE, EDIT, AND SHARE THAT CONTENT FOR MARKETING AND PROMOTIONAL PURPOSES
  • NO COMPENSATION OR OBLIGATION IS REQUIRED
  • YOU CONFIRM YOU OWN OR HAVE THE RIGHT TO SHARE THE CONTENT SUBMITTED

9. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • UNCAGED. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR SITE OR PRODUCTS
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC ORDER IN QUESTION

UK CUSTOMERS: NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS UNDER UK CONSUMER LAW, INCLUDING THE CONSUMER RIGHTS ACT 2015.

US CUSTOMERS: NOTHING IN THESE TERMS LIMITS ANY RIGHTS YOU MAY HAVE UNDER APPLICABLE STATE OR FEDERAL CONSUMER PROTECTION LAWS.

10. GOVERNING LAW & DISPUTES

THESE TERMS ARE GOVERNED BY THE LAWS OF KENYA. ANY DISPUTES SHALL FIRST BE ATTEMPTED TO BE RESOLVED AMICABLY BEFORE ESCALATING TO LEGAL ACTION.

FOR CUSTOMERS IN THE UNITED KINGDOM OR UNITED STATES, NOTHING IN THIS CLAUSE REMOVES OR LIMITS ANY STATUTORY RIGHTS YOU HOLD UNDER THE LAWS OF YOUR OWN COUNTRY.

11. CONTACT US

FOR QUESTIONS REGARDING THESE TERMS:

EMAIL: CUSTOMERSUPPORT@UNCAGEDCLO.COM INSTAGRAM: @UNCAGED.CLO

WE DON'T FOLLOW THE CROWD. WE BUILD DIFFERENTLY.

UNCAGED. — OWNS THE UNIVERSE.