Refund policy

THANK YOU FOR YOUR PURCHASE. WELCOME TO UNCAGED.

THIS ISN'T JUST CLOTHING. IT'S A STATEMENT. IT'S A SYMBOL OF FREEDOM, CONFIDENCE, AND BOLDNESS.

PREORDER CLAUSE

SOME UNCAGED. RELEASES ARE MADE-TO-ORDER.

  • PREORDER CANCELLATIONS ARE NOT ACCEPTED ONCE THE PRODUCTION WINDOW CLOSES
  • BY PLACING AN ORDER, YOU ACKNOWLEDGE AND AGREE TO THE PRODUCTION TIMELINE STATED AT CHECKOUT
  • PLEASE ORDER INTENTIONALLY — EVERY PIECE IS MADE FOR YOU

RETURNS

WE OFFER A 7-DAY RETURN WINDOW FROM THE DAY YOUR ORDER IS DELIVERED.

UK CUSTOMERS: UNDER THE CONSUMER CONTRACTS REGULATIONS, YOU HAVE THE RIGHT TO CANCEL YOUR ORDER WITHIN 14 DAYS OF RECEIVING IT AND RETURN IT WITHIN A FURTHER 14 DAYS.

TO BE ELIGIBLE:

  • ITEM MUST BE UNWORN, UNWASHED
  • IN ORIGINAL CONDITION & PACKAGING
  • TAGS ATTACHED
  • PROOF OF PURCHASE REQUIRED

RETURNS THAT DO NOT MEET THESE CONDITIONS WILL NOT BE ACCEPTED.

EXCHANGES

WE UNDERSTAND SIZING CAN BE TRICKY.

  • WE OFFER A ONE-TIME SIZE EXCHANGE PER ORDER
  • EXCHANGE REQUESTS MUST BE MADE WITHIN 7 DAYS OF DELIVERY (14 DAYS FOR UK CUSTOMERS)
  • ITEM MUST MEET ALL RETURN CONDITIONS
  • EXCHANGE IS SUBJECT TO STOCK AVAILABILITY

IF YOUR SIZE IS UNAVAILABLE, YOU MAY CHOOSE:

  • A DIFFERENT ITEM, OR
  • STORE CREDIT (VALID FOR 12 MONTHS FROM DATE OF ISSUE)

DAMAGED / INCORRECT ITEMS

INSPECT YOUR ORDER IMMEDIATELY AFTER DELIVERY. IF YOUR ITEM IS DEFECTIVE, DAMAGED, OR INCORRECT — CONTACT US WITHIN 48 HOURS OF DELIVERY. IF CONFIRMED, WE WILL MAKE IT RIGHT AT NO EXTRA COST.

NON-RETURNABLE ITEMS

  • SOCKS / UNDERWEAR
  • FINAL SALE ITEMS
  • ITEMS RETURNED AFTER 7 DAYS (14 DAYS FOR UK CUSTOMERS)

RETURN PROCESS

TO REQUEST A RETURN:

EMAIL: RETURNS@UNCAGEDCLO.COM

INCLUDE YOUR ORDER NUMBER AND REASON FOR RETURN. IF APPROVED, WE'LL PROVIDE RETURN INSTRUCTIONS INCLUDING THE RETURN ADDRESS. ITEMS SENT WITHOUT APPROVAL WILL NOT BE ACCEPTED.

RETURN COSTS

  • RETURN SHIPPING IS THE CUSTOMER'S RESPONSIBILITY FOR ALL MARKETS
  • ORIGINAL SHIPPING FEES ARE NON-REFUNDABLE
  • TRACKING IS REQUIRED FOR ALL RETURNS

WE ARE NOT RESPONSIBLE FOR LOST RETURNS WITHOUT PROOF OF SHIPMENT.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND APPROVED:

  • REFUNDS ARE ISSUED TO YOUR ORIGINAL PAYMENT METHOD (M-PESA, AIRTEL MONEY, CARD, OR STORE CREDIT)
  • PROCESSING TIME: 5–10 BUSINESS DAYS
  • M-PESA AND AIRTEL MONEY REFUNDS MAY TAKE AN ADDITIONAL 2–3 BUSINESS DAYS DEPENDING ON MOBILE MONEY PROCESSING TIMES
  • US & UK CARD REFUNDS FOLLOW STANDARD BANK PROCESSING TIMES (3–5 BUSINESS DAYS)

IF DELAYED, CONTACT YOUR PAYMENT PROVIDER FIRST, THEN REACH OUT TO US.

DISPUTES

ANY DISPUTES ARISING FROM PURCHASES MADE THROUGH UNCAGEDCLO.COM ARE GOVERNED BY THE LAWS OF KENYA, WITHOUT PREJUDICE TO ANY STATUTORY RIGHTS YOU MAY HAVE UNDER THE LAWS OF YOUR OWN COUNTRY (INCLUDING UK AND US CONSUMER PROTECTION LAWS).

EVERY UNCAGED. PIECE IS MADE WITH INTENTION.

WE DON'T MASS PRODUCE. WE DON'T RESTOCK ENDLESSLY.

MOVE WITH INTENTION WHEN YOU BUY.

UNCAGED. — OWNS THE UNIVERSE.